Terms for using Cargo Van Operator.

These Terms of Service (“Terms”) govern use of CargoVanOperator.com and the Cargo Van Operator materials and services (together, the “Service”). Cargo Van Operator is an independent South Carolina-based business. Our contact email is contact@cargovanoperator.com. Mailing address: Cargo Van Operator, PO Box 357, Huger, SC 29450, USA.

Please read these Terms and our Privacy Policy before creating an account, making a purchase or using the paid tools. By accessing the Service, creating an account or purchasing a product, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please do not use the Service.

1. What we provide

Cargo Van Operator offers educational cargo van business content, planning calculators, a downloadable Launch System PDF and Excel workbook, and a web-based Operator App for manual business tracking. It is not a transportation carrier, load broker, freight marketplace, legal practice, accounting firm, tax preparer, insurer, financial adviser or guaranteed source of delivery work.

Rates, profit examples, calculators, schedules and startup information are planning estimates, not guaranteed results or advice tailored to your legal or financial situation. You are responsible for verifying authority, licenses, insurance, platform requirements, taxes and safety obligations that apply to your operations. We do not promise that using the Service will produce income, customers, a particular business outcome or regulatory approval.

2. Eligibility and account security

Paid products and business-account features are intended for users who are at least 18 years old and able to enter agreements. You agree to provide accurate information needed to provide the Service and to use it lawfully. Keep your account credentials and email access secure, do not share one-time sign-in links, and notify us if you suspect unauthorized access. You are responsible for activity under your account unless applicable law requires otherwise.

3. Prices and product access

Launch System, $49 one-time: the purchased PDF, Excel workbook and included materials. No Operator App subscription is included by buying the guide alone.
Operator App, $9.99 per month: access to subscription-based tracking features. The plan automatically renews monthly until canceled.
Launch Bundle, $99 one-time: the Launch System files and 12 months of Operator App access, with no automatic renewal of the bundle. After its fixed access period, continuing paid app use requires choosing an available app plan.

Amounts are in U.S. dollars. Applicable taxes, if any, may depend on your location and the nature of the purchase and will be handled as required by law. Prices and features may change for new purchases; we will provide notice of subscription changes when applicable law requires it. Purchases are processed by Stripe. A payment is not a guarantee of immediate access if checkout verification fails; contact us so we can correct fulfillment problems.

4. Subscription renewal and cancellation

The $9.99 Operator App plan is recurring. You authorize the payment provider to charge the applicable amount at each renewal until you cancel. You can cancel through the customer billing portal or request help at contact@cargovanoperator.com. Cancel before the next scheduled renewal to avoid another billing cycle. Cancellations ordinarily take effect at the end of the current paid period; the app remains available through that period, subject to separate access rights.

We generally do not prorate monthly fees for early cancellation. Our separate Refund and Cancellation Policy explains qualifying technical or duplicate-charge issues, exceptions, and rights provided by law. The $99 bundle is not a recurring subscription.

5. Digital files and intellectual property

Our site materials, software and purchased downloads are protected to the extent allowed by intellectual property law. Purchasing access does not transfer copyright or other intellectual property ownership. Use of the PDF, workbook and templates is governed by the single-purchaser download license, which permits working and backup copies and adaptation of customer-facing templates for your own business while restricting redistribution of the underlying materials.

You may not resell, share or publicly upload the underlying purchased files; extract or reproduce the software in a competing service; circumvent access controls; interfere with systems; misuse accounts; or use the Service unlawfully, except as permitted by applicable law or written authorization.

6. Your business content and privacy

You retain ownership of business records, customer contact details, estimates, notes and other original information you enter into the Operator App. You give us a limited permission to host, store, process, display to you, back up and transmit that data as needed to operate, maintain, secure and support the Service. We do not acquire ownership of your independent business data through this permission.

You are responsible for the accuracy, legality and appropriate handling of information you enter, including personal information about your own customers. Do not enter complete payment card numbers, medical records or other regulated sensitive information. The Privacy Policy explains the categories of information we process, providers involved and how to request deletion or export.

7. Data access, availability and backups

The Operator App is an aid for manual recordkeeping, not a certified accounting system or guaranteed permanent archive. Keep independent backups of important records. You can access supported CSV exports in your workspace. Losing a paid subscription does not automatically remove your ability to read or export existing records, subject to account status and lawful retention requirements.

We may update, suspend or maintain portions of the Service to address operational or security issues. We cannot guarantee uninterrupted availability, that all devices or third-party software will be compatible, or that calculations are error-free. We will make reasonable efforts to correct problems that materially affect paid use.

8. External services and recommendations

Our site may link to third-party tools, service providers, load boards, insurance firms, financing resources or other businesses. Unless explicitly stated, these are independent third parties, not our agents or guaranteed partners. Their prices, eligibility criteria, privacy practices and contract terms are their own. Future sponsored or affiliate recommendations will be identified where required. We are not responsible for a separate third party's performance.

9. Misuse and termination

We may restrict access when reasonably necessary for security, fraud prevention, unlawful conduct, prohibited redistribution or a serious breach of these Terms. Where appropriate, we will provide notice or an opportunity to address the issue. If we discontinue a paid service or materially fail to supply a paid product, any refund or remedy will be determined under our policy and applicable law. You can stop using the Service and ask to close your account by contacting support.

10. Disclaimers and liability

The educational materials, calculators and business examples are provided for general information and planning. To the extent the law allows, the Service is provided without promises of fitness for a particular business, income or regulatory result. Nothing here excludes warranties, consumer protections, remedies or liabilities that cannot lawfully be limited.

To the extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential losses arising solely from use of planning materials, including lost business opportunities or projected profits. This does not limit liability that cannot be limited by law, including fraud, intentional misconduct or other nonwaivable rights. Please contact us promptly if a problem with paid access arises so we can try to resolve it.

11. Governing law and disputes

These Terms are generally governed by the laws of South Carolina, United States, without overriding mandatory protections that apply where you reside. If a dispute occurs, please contact contact@cargovanoperator.com so we can attempt to resolve it informally. These Terms do not require arbitration or waive the right to pursue a lawful claim in an appropriate court.

12. Updates and contact

We may update these Terms when products, pricing models or legal requirements change. Updated Terms will be posted with a new effective date and additional notice where legally required. A material change will not retroactively alter a completed one-time purchase license or an already-paid subscription period contrary to applicable law.

For billing, permissions, support or legal notices, email contact@cargovanoperator.com. See our Privacy Policy, Refund and Cancellation Policy and Download License.