Refund and cancellation policy · Effective October 8, 2026

Clear refunds. No surprises.

These terms apply to purchases from Cargo Van Operator. Contact contact@cargovanoperator.com with the email used at checkout, your order details if available, and a short description of the problem. Please never email a full card number, password, or sign-in code.

$49 Launch System and $99 Complete Launch Bundle

14-day refund request window for product problems. Contact us within 14 calendar days after purchase if you cannot access the purchased files or app access, a digital file is unusable, or the product materially differs from its description. We will first work with you to resolve the issue. If we cannot reasonably fix a qualifying technical or material product problem, we will refund the affected purchase.

This is not an unconditional 14-day money-back guarantee. A change of mind alone does not automatically qualify a digital download for a refund. We may make additional goodwill refunds at our discretion.

If the $99 bundle is fully refunded, access provided by that bundle, including its 12 months of Operator App access and bundled downloads, may be revoked. Separately purchased products and rights required by law are not affected. Refunds of the $49 download purchase may end access to that purchase's files.

$9.99/month Operator App

You can cancel the monthly subscription at any time through Plan & Billing → Manage subscription, or ask us for help by email. A cancellation scheduled at the end of the paid period stops future automatic renewals; paid app access remains available through that date. Existing business records can still be read and exported when the paid subscription ends.

We do not routinely provide partial-month refunds or prorated credits solely because you cancel early. We will review duplicate or incorrect charges, unresolved service problems, and other exceptional circumstances, and provide refunds or remedies where warranted or required by law.

Duplicate charges and delivery issues

Tell us promptly if you were charged twice for the same purchase or did not receive access. We will investigate the transactions and correct confirmed duplicate or erroneous charges. If the access email is missing, check spam and use the email address entered at checkout to request a sign-in link, or contact support.

How refunds are handled

If a refund is approved, we process it through the original payment provider, generally back to the original payment method. Your bank or card issuer controls when it appears on your statement. Please allow time for payment-provider processing.

Your legal rights remain protected. Nothing in this policy limits refund, cancellation, statutory guarantee, or other consumer rights that cannot be waived under applicable law. Where the law provides stronger protections, those rights take precedence.

For questions, email contact@cargovanoperator.com. See also the digital download license and product pricing.