Privacy and your business records.

This Privacy Policy describes how Cargo Van Operator (“we,” “us” or “our”) handles personal information when you visit CargoVanOperator.com, use the Operator App, sign up for the Cargo Van Operator Brief or purchase digital products. The site is operated as an independent business based in South Carolina, United States. For questions, access requests or privacy inquiries, contact contact@cargovanoperator.com. Our mailing address is Cargo Van Operator, PO Box 357, Huger, SC 29450, USA.

Information we collect

Account and login information: email address, account identifier, email-verification and login status, account profile information you choose to provide, and authentication-related records. Passwords are handled by our authentication provider; we do not ask for them by email.
Purchases and subscriptions: email used at checkout, products purchased, purchase status and amount, Stripe customer, checkout, subscription and payment references, and the access rights associated with your purchases. Payment card details are entered with Stripe, not into a Cargo Van Operator card form.
Your Operator App content: business profile, plans, budgets, job and payment entries, expenses, manual mileage records, estimates, invoices or other generated documents, contacts, follow-up notes, and cost assumptions you enter.
Newsletter and inquiries: email address, form source, confirmation or unsubscribe status, consent and related timestamps, and information you send when contacting support or requesting a checklist.
Technical and usage information: approximate usage and diagnostic information, IP addresses and request metadata in security or hosting systems, and page visits on public site pages through Google Analytics. Our Google Analytics implementation sends public page paths without query strings, and is not intended to track private workspace pages.

How we use information

We use information to create and protect accounts, authenticate users, provide the website and app, process and verify purchases, deliver access to purchased content, manage recurring subscriptions, respond to support and refund requests, prevent abuse and fraud, troubleshoot service issues, understand how the public site performs, comply with legal requirements, and maintain business records.

We send the Cargo Van Operator Brief only after a newsletter signup is confirmed through our email-verification process. Creating an account, requesting a checklist, or making a purchase does not automatically enroll you in the newsletter. Purchase confirmations, security links and account-service messages may still be sent as needed to provide the service.

Cookies, authentication and analytics

Our account system uses cookies or comparable browser storage to maintain secure sessions. The public site offers optional Google Analytics 4 for measuring site visits and performance. We do not load Google Analytics until you select “Accept analytics.” Once enabled, it may use cookies and collect device, browser, approximate location and interaction information according to Google's practices. We use this to assess site performance and content, not to display your private job details in analytics.

Essential sign-in/session cookies remain available for account functionality. You can reject or accept optional analytics and change your choice using Cookie settings in the footer. We store your choice in this browser; clearing local browser storage may require you to choose again. Withdrawing consent stops new analytics events from this site, but previously collected data may remain with the provider under its retention terms. Blocking essential sign-in cookies may prevent account access. We will reassess consent obligations before adding advertising pixels or additional analytics vendors.

Service providers and sharing

We use service providers to run the platform. These include Supabase for account authentication and application data, Stripe for payments and subscriptions, Resend for operational and newsletter email, Railway for application hosting, and Google Analytics for public-site measurement. Each provider processes data needed for its services under its own terms and privacy practices. Their infrastructure or processing may involve locations outside your state or country.

We may disclose information when necessary to provide requested services, protect account security, respond to lawful requests, enforce our agreements, or address a business transition subject to applicable law. We do not operate a marketplace for selling your private Operator App business records, and do not use those records for unrelated third-party marketing. This policy does not authorize the sale of customer contact lists.

Who can access Operator App information?

Your account's private operating entries are intended to be accessible only through your authenticated workspace. Owner administrative reporting uses account, payment and aggregated activity information, not a general-purpose view into the contents of your saved customer lists, jobs or notes. Limited authorized technical access may be necessary to keep the system working, investigate abuse, comply with law or respond to a support request. Do not store sensitive personal information, payment card numbers or regulated medical information in free-text fields.

Retention

We retain information for as long as reasonably needed for the purposes described here, subject to legal requirements and our ability to maintain backups:

Account and workspace content: generally while your account is open and as needed to address support or security issues. You may request account closure and deletion as described below.
Purchase and subscription records: for fulfillment, accounting, tax, fraud prevention, dispute resolution and other legally required recordkeeping periods, even if an account closes.
Newsletter information: until you unsubscribe or request removal. We may retain a minimum suppression record necessary to honor an unsubscribe request rather than inadvertently adding you back to future mailings.
Security logs and technical backups: according to operational, security, disaster-recovery and applicable legal needs; backup deletion may take longer than removal from active systems.

We do not promise immediate or automatic deletion from every backup or third-party system.

Your choices and privacy requests

You can review and update supported account information within your workspace. Where available, you can export your saved records as CSV files. You can cancel a recurring subscription through Plan & Billing. Newsletter emails include an unsubscribe link; unsubscribing from marketing does not cancel purchases or necessary account-service emails.

To request access, correction, account deletion or a copy of personal information: email contact@cargovanoperator.com from your account email, and tell us what you are requesting. We may need to verify your identity before acting. We will evaluate and respond to requests under applicable law, including any legal record-retention or security exceptions. You can submit a deletion request from your signed-in business profile or by emailing support. A request enters an owner-reviewed workflow and does not itself delete records or cancel an active subscription. If you have an active subscription, cancel it first or ask us to help coordinate cancellation with account closure.

Depending on where you live and which laws apply to our business, you may have additional rights to request access, correction, deletion or other controls. Contact us using the same address and we will review the request under the applicable requirements. We will not discriminate for exercising legally protected privacy rights.

Security and outside links

We use authenticated access, restricted database permissions and other reasonable safeguards intended to protect account and purchase information. No internet service or transmission is completely secure, so we cannot guarantee absolute security. Protect your sign-in links and contact us promptly if you suspect account misuse.

Links to external load boards, insurance companies, partners or other sites may take you outside Cargo Van Operator. Their privacy policies apply to those services; a link does not mean we control their data practices.

Children

The site and paid business products are designed for adults and are not directed to children under 13. We do not knowingly solicit personal information from children under 13. Contact us if you believe we collected such information so we can review and address it.

Changes and contact

We may update this policy when the service or legal requirements change. We will post the revised policy here with a new effective date and provide additional notice when required. Questions or privacy requests: contact@cargovanoperator.com, or by mail to Cargo Van Operator, PO Box 357, Huger, SC 29450, USA.

Related information: Terms of Service, refund and cancellation policy, and support.